Or when you have a computer or purchase problem and want to solve it, sometimes people want to solve it by talking to a person not a machine. But now, when you want to solve a problem you have to go through this huge tutorial and push a bunch of buttons that might just solve generic problems but not your own. The author thinks that emergency calls will now switch to a machine answering the phone and to me that's really scary because if its an emergency someone should be there to talk to you personally.
Tuesday, October 4, 2011
Blogpost 10/4
The author explains how using computers to do certain things is highly inefficient. I agree with this because you can do so much through computers without the computer knowing who you really are. You can purchase a high priced item through the internet and supply all of your information when you have no clue whether or not the supplier is real.
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I once had to navigate through seven different menus on a phone, wait forty six minutes on the phone, only to be answered by a computer telling me my problem could not be resolved. I feel his pain.
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