QW 10-4-11

3. The efficiency factor of this is extreme. The companies that do this are trying to become more efficient (especially with money) but as with everything else, there is an effect with every cause. Yes, they become more efficient, but it is at the expense of the world. With these computers speaking to us, they are wasting our time as they explain the list of options. It would probably take about five seconds to figure this out if there was a person instead of a computer, but instead it can take upwards of two to three minutes just to get forwarded on to the next computer.