The author supports that voice messaging systems are "dangerous" due to the fact that they reduce basic human interaction. He proves this through reminding the reader that as a consumer, when you used to call toll free lines in the menus there was only an intermediate step before quick contact with a sales representative. Now though, you will have menu after menu. For example: if you need this: press one, if you need to contact this: press 4 and then 2. He then concludes this thought by saying once you are done your call, you never really had any contact with a real human being.
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