Quickwrite 10/4 Logic question 3

The author in the last paragraph talks about how inefficient the answering machines are for companies, and then gives examples of companies that have caught on. I think that in some situations, depending on the company or location, there shouldn’t be a machine that answers the customer's call. In most cases however there is a need for the machine to answer the phone so that companies like Comcast don’t get bombarded with random questions in every category. These questions have to be sorted through and sent to someone who can answer them.

So I agree with him to a certain degree with small businesses and emergency calls that these should be kept to humans answering the phones, but I think big companies have to have machines answering their calls.