logic #3
in the last paragraph the author uses key words to describe the voice messaging we all encounter, like the words "depressing" and "passive". these words are key because we all know how boring and frustrating it is when we cant talk to real people who will understand our thinking and emotion when talking. the computer voice is something that once was efficient in cutting cost, but it also cut jobs....yea good job corporate world. but now the outcry for a real person to talk to has been heard and the companies that now have live operators are the ones who not only care about their customer but also the ones who wish to keep customers returning.
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