2. In paragraph two the author implies that the systems promote a false efficiency. What is the rationale of efficiency as far as his opponents, supporters of the systems, are concerned?
They say that these systems are efficient because from the companies prospective they are highly efficient. Instead of hiring a bunch of customer service agents to answer the phones and help people, the company can buy one automated answering system and program it to do the jobs of all those customer service agents. Thus saving the company a fortune in wages. Making it highly efficient as far as profits are concerned.
-Jeff
I think the author is talking about a different kind of efficiency, like the number of customers helped in a certain amount of time or at a low cost. So even though the company saves money, they aren't even helping the customers in the first place, so it's hard to say they're "efficient" when they aren't accomplishing what they should be.
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