Tuesday, October 4, 2011
quick write 10/4
The system of voice service/messaging isn't efficient. The author states in the essay that when a customer,the most "important" factor in business, calls in with a problem it has strong possibility of not getting answered. Without an actual human searching accurately for a direct answer the customer loses interest in that company and leaves in search of a place that's more one-on-one. Human interaction is more today.
Subscribe to:
Post Comments (Atom)
I completely agree that voice services are not efficient. There has been so many times that I have personally been on the phone for very long periods of time just pressing different buttons to try to get connected to the right person and being put on hold for an hour. I think that they just irritate the customer. It would be so much more efficient with real people helping out because all questions would get answered in a much shorter amount of time.
ReplyDelete